Industry Online Support is developed and provided by Siemens AG.
Version5.5.4
Updated on
2025-01-09
Rating4.4
CategoryBusiness
Package namecom.siemens.industry.onlinesupport
Industry Online Support Description
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
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Comments about Industry Online Support Android Version
The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!
Do not navigate away from the app, it returns you to the main view with some of the user input data not saved away. The attachment function does the same thing without attaching anything that I've noticed.
A great help in Siemens technical jungle. If there are problems with Siemens high tech devices this is the first way to ask for help. Often the items can be fixed. A huge result what to do, where to look up and how to solve the problem 👆
The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!
Do not navigate away from the app, it returns you to the main view with some of the user input data not saved away. The attachment function does the same thing without attaching anything that I've noticed.
A great help in Siemens technical jungle. If there are problems with Siemens high tech devices this is the first way to ask for help. Often the items can be fixed. A huge result what to do, where to look up and how to solve the problem 👆
Is Industry Online Support safe for my device?
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Yes, Industry Online Support follows the Google Play content guidelines to ensure safe use on your Android device.
What is an XAPK file, and what should I do if the Industry Online Support I downloaded is an XAPK file?
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A file with .xapk extension is a compressed package file. It is a container file format that incorporates APK and additional associated files required for the installation.
The XAPK format was introduced to package the APK file and OBB file together for a seamless delivery and installation process.
XAPK format can help reduce the package size of application.
On mobile phones, users need to install the XAPK installer first, and then install XAPK files through that installer.
But on PC client, you just need to put the file on LDPlayer.
Can I play Industry Online Support on my computer?
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Yes, you can play Industry Online Support on your computer by installing LDPlayer, an Android emulator. After installing LDPlayer, simply drag and drop the downloaded APK file into the emulator to start playing Industry Online Support on PC. Alternatively, you can open the emulator, search for the game or app you want to play, and install it from there.
